At coolthingssale.com, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help with a straightforward return and exchange policy.
Returns & Exchanges
We offer a 30-day return and exchange policy from the date of purchase. Items must be in new, unused condition with all original tags and packaging intact. Proof of purchase is required for all returns and exchanges.
Non-Returnable Items
For health and safety reasons, the following items are final sale and cannot be returned or exchanged:
- Drinkware (including all bottles, mugs, and tumblers)
- Food storage containers
- Any item that has been used or is not in its original condition
How to Initiate a Return or Exchange
To start a return or exchange, please visit our online portal at coolthingssale.com. You will need your order number and email address to begin the process. Once your return is approved, you will receive detailed instructions on how to ship your item back to us.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your returned item, we will process your refund to the original method of payment. Please allow a reasonable time for the refund to appear on your account, depending on your card issuer’s policies. Shipping charges are non-refundable.
Damaged or Defective Items
We take great care in packaging your orders. If you receive a damaged or defective item, please contact us immediately through our support portal at coolthingssale.com. We will work with you to resolve the issue promptly, which may include a replacement or refund.
Exchanges
Exchanges are subject to product availability. To expedite the process, we recommend returning the original item for a refund and placing a new order for the desired item.
Sale Items
Only regular-priced items may be refunded. Sale items are final and cannot be refunded.
Gifts
If the item was marked as a gift when purchased, it will be refunded to the original purchaser.
Questions?
For any questions regarding your return or exchange, please reach out to our customer experience team for assistance through our website.